HP notebook motherboard new aircraft fired two times in January, said lawyers could be returned - HP notebook, computer-IT industry

Changsha 2 HP Notebook 4416 users, the Red Net posted reflect the "new laptop purchased only a month Motherboard Burned, "the issue by reporters after the Red Net has successfully from the dealer for free replacement of the new machine.

Notebooks with HP 4416 users, Shandong Yu users see the news was very surprised, he purchased the notebook models, burned twice in a month Motherboard "The problem has been resolved are not seriously affected my work and life." To this end, he hopes Red Net with the help of their legal rights and interests of safeguarding the consumer.

Newly purchased notebook motherboard burned Jan 2 Users Shandong Yu said on August 2 this year, he was in Dongying City, Pak Cheung Digital Mall, bought a model HP 4416SVH42 HP notebook. Unexpectedly, this laptop uses only 2 months on the major fault. October 2, he used laptop online, the computer suddenly black screen, after they could no longer boot. HP sale evacuation test, unable to boot due to computer motherboards to be burned.

"HP before I quite agree with this international brand, so the motherboard burned out I did not mind." Gold sent to the local HP service center 15 days later, the maintenance personnel to replace the motherboard for the laptop . However, the laptop used to take back only one day, then there can not boot failure. HP Laptop 4416 motherboards

domestic shortage 10 26, Yu fault again sent to HP notebook service center gold. After detection by the maintenance personnel to confirm motherboard burned out again, the notebook computer motherboard must be replaced again. Meanwhile, the maintenance staff to inform him that the model Notebook Motherboard spare parts no longer need to wait for transfer goods from abroad.

"Did not expect, that such is almost a month, HP's image in my mind completely broken!" Yu see online, "Changsha two successful replacement HP laptop 4416 user" after the news , then the Red Net "Voice of People" column posted complaints, hoping to help the Red Net returned machine.

Law: According to the "Three Guarantees Act" can be returned machine Red Net 2 to HP's after-sales hotline 8008100039 to reflect this, but did not cause the other's attention. HP after sales customer service in receiving the complaint, and said verified will send people to deal with the matter, and the results told reporters.

Afternoon, the 3rd call the HP's after-sales departments, the Advisory Yu fault notebook processing results. Customer service number is 864 workers, said HP's relevant departments are emergency deployment of the model board, is expected to arrive next week, when the user accepted the service for free replacement motherboard.

Hunan counsel and solicitors Li Yanhui this view, according to the national "Three Guarantees Law" stipulates that the validity of the three bags of goods, the same issue can not properly use the two repair products, consumers or manufacturers to businesses propose a replacement or return. "According to Yu users reflect the situation, the returned machine requirements should be supported."

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